Welcome to Alabdalla! The terms “we”, “us” and “our” refer to Alabdalla. Alabdalla is a charcoal chicken business serving customers in Lebanon and the Middle East, and operates this website (www.alabdalla.org), including all related information, content, features, tools, and products, to provide you, the customer, with a convenient ordering experience (the “Services”). This website may be powered by third-party platforms and service providers, which enable us to provide the Services to you.
The following Terms and Conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. These Terms apply to all users of the website, including browsers, customers, and contributors of content.
Please read these Terms of Service carefully, as they include important legal information, including warranty disclaimers and limitations of liability.
By visiting, accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you must not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent and guarantee that you are at least the age of majority in your country, state, or province of residence, and that you have the legal capacity to enter into binding agreements. You further confirm that, where applicable, you have provided consent to allow any minor dependents under your supervision to access and use the Services on devices owned, purchased, or managed by you.
To access and use the Services, including but not limited to browsing the website or purchasing products, you may be required to provide certain personal information, including but not limited to your email address, billing details, payment information, and delivery address. You represent and warrant that all information provided is accurate, current, and complete, and that you have all necessary rights and authorization to provide such information to us.
You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password, and for all activities conducted under your account. You agree to immediately notify us of any unauthorized use or suspected breach of your account. You further agree that you shall not transfer, sell, assign, license, or otherwise allow any third party to access or use your account under any circumstances.
SECTION 2 – OUR PRODUCTS
We make every effort to ensure that all descriptions, representations, and depictions of our products displayed on the Services are accurate, complete, and up to date. However, we do not guarantee that any visual representation, description, or other content will be fully accurate, as variations may occur depending on device type, screen settings, or other technical factors beyond our control.
For our food products, you acknowledge that the actual appearance, portion size, presentation, and taste may differ slightly from the images or descriptions shown on the website, as our products are freshly prepared. We do not warrant that any product will be identical to what is shown or advertised or will meet your personal taste expectations.
Our products may contain or come into contact with allergens such as sesame, nuts, dairy, and gluten. If you have a food allergy or dietary requirement, please contact us before placing your order. We cannot guarantee that any product is free from allergens.
All descriptions, specifications, pricing, availability, and other information relating to products are subject to change at any time without prior notice at our sole discretion. We reserve the right to modify, update, suspend, or discontinue any product at any time. We also reserve the right to limit the quantity or availability of any products offered to any individual, geographic region, or jurisdiction, on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order through the Services, you are making an offer to purchase products from Alabdalla. We reserve the right, at our sole discretion, to accept or decline any order for any reason. An order shall not be considered accepted until it has been confirmed by us. Payment must be successfully received and processed before an order is deemed accepted.
Confirmation of an order may include the start of food preparation and/or dispatch for delivery.
You agree to carefully review all order details before submission. Once an order has been accepted, cancellation or modification requests may not always be accommodated, depending on the nature of the product. We will make reasonable efforts to notify you in the event that an order is not accepted, is modified, or is cancelled, using the contact information provided at the time of purchase, including email address, billing address, and/or phone number.
All purchases are subject to our Refund, Cancellation & Exchange Policy available at which shall govern eligibility for refunds, cancellations, and exchanges.
You represent and warrant that all purchases made through the Services are for your own personal or internal business use only and are not intended for resale, redistribution, or unauthorized commercial use unless expressly agreed in writing by Alabdalla.
SECTION 4 – PRICES AND BILLING
All prices, fees, discounts, and promotional offers displayed through the Services are subject to change at any time without prior notice. The price applicable to any product will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email or equivalent confirmation notice. Unless expressly stated otherwise, all prices are exclusive of applicable taxes, delivery fees, service charges, or any other similar governmental charges.
Prices displayed on the Services may differ from prices offered through physical locations, third-party platforms, distributors, or other sales channels operated by or on behalf of Alabdalla. From time to time, we may offer promotions, discounts, or special offers that may affect pricing. Such promotions may be governed by separate terms and conditions, and in the event of any conflict between promotional terms and these Terms, the promotional terms shall prevail.
You agree to provide and maintain accurate, complete, and up-to-date billing, payment, and account information for all transactions made through the Services. You further agree to promptly update any information, including but not limited to your email address, payment card details, billing address, and expiration dates, to ensure proper processing of transactions and communication regarding your orders.
We accept payments via Visa, Mastercard, and other supported payment methods displayed at checkout. All transactions are processed in USD / LBP, unless otherwise stated.
You represent and warrant that: (i) all payment information provided by you is true, accurate, and complete; (ii) you are legally authorized to use the selected payment method for the transaction; (iii) all charges incurred by you will be honored by your payment provider; and (iv) you agree to pay all amounts due, including the listed price of products, as well as any applicable taxes, delivery fees, service charges, or additional charges where applicable.
Cardholders are advised to retain a copy of transaction records, invoices, and these Terms and Conditions for their reference and records.
SECTION 5 – DELIVERY
Delivery terms apply to all orders placed through the Services. All delivery times are estimates only and are not guaranteed.
We maintain a separate Delivery Policy, which includes detailed information regarding delivery areas, timelines, and fees.
Delivery may be handled either by Alabdalla’s own drivers or through third-party delivery providers. We are not liable for delays or interruptions caused by traffic, weather, road closures, third-party providers, or other circumstances beyond our control.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the Services, including but not limited to trademarks, brand names, logos, text, graphics, images, videos, audio, product descriptions, reviews, and the overall design, structure, selection, and arrangement thereof, is owned by Alabdalla, its affiliates, licensors, or respective third parties, and is protected under applicable intellectual property laws.
These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Services solely for personal and non-commercial purposes. You agree not to copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or otherwise exploit any content from the Services without prior written permission from Alabdalla, unless expressly permitted under these Terms.
Nothing in these Terms shall be interpreted as granting you any license or rights under any intellectual property belonging to Alabdalla or any third party. Unauthorized use of any content or materials may violate intellectual property laws and result in legal action. All rights not expressly granted in these Terms are reserved.
All trademarks, trade names, logos, product names, and service names displayed through the Services are the property of their respective owners and may not be used without prior written consent.
SECTION 7 – OPTIONAL TOOLS
The Services may provide access to third-party tools, features, or applications that are not owned, controlled, or operated by Alabdalla. We do not monitor, endorse, or have any control over such tools and assume no responsibility for their availability, functionality, or performance.
Any access to or use of third-party tools is provided on an “as is” and “as available” basis without any warranties, representations, or conditions of any kind. We shall not be liable for any loss, damage, or issues arising from your use of such tools. Your use of third-party tools is entirely at your own risk, and you are responsible for reviewing and agreeing to the applicable terms and policies of the respective third-party providers.
We may also introduce new features, tools, or services in the future, which shall be considered part of the Services and shall remain subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may include links, references, or access to third-party websites, platforms, or services that are not owned or controlled by Alabdalla, including any embedded third-party functionality. We do not monitor, review, or evaluate the content, accuracy, or policies of such third-party websites or services and assume no responsibility for them.
If you choose to access or use any third-party websites or services, you do so entirely at your own risk. We shall not be liable for any loss, damage, or issues arising from your use of, or reliance on, third-party content, products, services, or websites.
You are strongly advised to review the terms, conditions, and privacy policies of any third-party websites before engaging in any transaction or interaction. Any complaints, claims, or questions regarding third-party products or services must be directed to the relevant third party.
SECTION 9 – PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read, understood, and agreed to the Privacy Policy.
Where applicable, personal data may also be processed by third-party service providers or platform providers (such as hosting or e-commerce platforms) to operate, maintain, and improve the Services. Your information may be transferred or processed in other countries as necessary to provide the Services.
SECTION 10 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, the Services may contain information that includes typographical errors, inaccuracies, or omissions relating to products, including but not limited to descriptions, pricing, promotions, offers, availability, shipping charges, transit times, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, and to update, modify, or cancel orders if any information is found to be inaccurate, including after an order has been submitted or confirmed.
SECTION 11 – PROHIBITED USES
You may access and use the Services only for lawful purposes. You agree not to use the Services, directly or indirectly, for any unlawful, fraudulent, or malicious activity, or in violation of any applicable laws or regulations. You further agree not to infringe upon or violate any intellectual property rights, harass or harm any individual, provide false or misleading information, or submit any content that violates these Terms.
You may not use the Services if you are located in, or a resident of, any country subject to international sanctions or trade restrictions, including those listed by OFAC or any applicable sanctions authority. We reserve the right to refuse service or terminate transactions where required by law.
You also agree not to use the Services to transmit any viruses, malware, or harmful code, or to engage in activities such as spamming, phishing, scraping, or unauthorized data collection. You may not attempt to interfere with, disrupt, or bypass the security or functionality of the Services, nor may you reproduce, copy, resell, or exploit any part of the Services without prior written permission from Alabdalla.
We reserve the right to suspend or terminate your access to the Services at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 12 – TERMINATION
We reserve the right, at our sole discretion, to suspend or terminate your access to the Services, or any part thereof, at any time and without prior notice, for any reason, including but not limited to a breach of these Terms. Upon termination, you remain responsible for any amounts due and payable up to and including the date of termination.
Any provisions of these Terms that by their nature are intended to survive termination shall remain in full force and effect, including but not limited to provisions relating to intellectual property, feedback, limitation of liability, indemnification, governing law, and any other clauses that are intended to continue after termination.
SECTION 13 – DISCLAIMER OF WARRANTIES
The information provided through the Services is made available for general informational purposes only. We do not guarantee the accuracy, completeness, or reliability of any such information, and any reliance you place on it is strictly at your own risk. We disclaim all responsibility and liability arising from any reliance placed on such content by you or any other user.
Except as expressly stated by Alabdalla, the Services and all products are provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied. This includes, without limitation, implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
SECTION 14 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Alabdalla, including its affiliates, directors, officers, employees, agents, contractors, service providers, licensors, and partners, shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your use of the Services or any products.
This includes, without limitation, any loss of profits, revenue, savings, data, or business opportunities, as well as any replacement costs or other similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.
We shall not be responsible for any errors, omissions, interruptions, or losses arising from the use of the Services or any content, materials, or products made available through the Services.
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Alabdalla, its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to: (1) your breach of these Terms or any documents incorporated by reference; (2) your violation of any applicable law or the rights of any third party; or (3) your use of the Services or any products.
We will notify you of any such claim, provided that any delay in notification shall not relieve you of your obligations unless you are materially prejudiced. We may assume control of the defense and settlement of any such claim at your expense, including selection of legal counsel. You agree to fully cooperate in the defense of any indemnified claim and to provide all necessary information and documents upon request.
SECTION 16 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain valid and enforceable. Any invalid or unenforceable portion shall be deemed severed without affecting the validity of the remaining Terms.
SECTION 17 – WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with any policies or rules posted on the Services, constitute the entire agreement between you and Alabdalla regarding your use of the Services, and supersede any prior or contemporaneous agreements or communications, whether written or oral.
Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 18 – ASSIGNMENT
You may not assign, transfer, or delegate any rights or obligations under these Terms without prior written consent from Alabdalla, and any attempt to do so shall be null and void. We may freely assign, transfer, or delegate these Terms, in whole or in part, without notice or consent.
SECTION 19 – FORCE MAJEURE
We shall not be liable or responsible for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by events beyond our reasonable control. This includes, without limitation, acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, power failures, internet or telecommunications outages, epidemics or pandemics, or any other event beyond our reasonable control.
In such circumstances, our obligations shall be suspended for the duration of the force majeure event, and we shall resume performance as soon as reasonably practicable once the event has ended.
SECTION 20 – GOVERNING LAW
Lebanon shall be considered the country of domicile for Alabdalla. These Terms of Service, and any separate agreements under which Services are provided, shall be governed by and construed in accordance with the laws of Lebanon. You and Alabdalla agree to submit to the exclusive jurisdiction of the competent courts in that jurisdiction.
SECTION 21 – CHANGES TO TERMS OF SERVICE
The most current version of these Terms is available at any time on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting updates on the Services.
It is your responsibility to review these Terms periodically for changes. Where required by applicable law, we will notify you of material changes. Continued use of the Services after any updates constitutes acceptance of the revised Terms.
SECTION 22 – CONTACT INFORMATION
For any questions regarding these Terms, you may contact us at info@alabdallahresto.com.
Business contact details:
Business Address: info@alabdallahresto.com.
Last updated: October 20, 2026
This Privacy Policy describes how Alabdalla (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.alabdalla.org (the “Services”).
By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following types of personal information:
2. HOW WE USE YOUR INFORMATION
We use your information to:
3. PAYMENT SECURITY
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
We do not pass any debit/credit card details to third parties. Payment transactions are processed through secure and authorized payment service providers.
4. SHARING YOUR INFORMATION
We may share your information only with:
We do not sell your personal information.
5. DATA SECURITY
We take appropriate technical and organizational measures to protect your personal information using suitable hardware and software security practices. However, www.alabdalla.org cannot guarantee the absolute security of any information transmitted online.
6. THIRD-PARTY WEBSITES
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. If you provide information to third parties, different rules may apply, and you are advised to review their privacy policies directly.
7. COOKIES AND TRACKING
We use cookies and similar technologies to enhance your experience, analyze usage, and support marketing efforts. You can manage cookies through your browser settings.
8. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
9. YOUR RIGHTS
Depending on your location, you may have rights to access, correct, or delete your personal information, or restrict certain processing activities. You may contact us to exercise these rights.
10. CHILDREN’S PRIVACY
Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
11. POLICY UPDATES
Our website policies and Terms & Conditions may be updated periodically to meet legal or operational requirements. Customers are encouraged to review these sections regularly. Any changes will become effective immediately upon posting on the website.
1. Delivery Fees
Delivery fees are included in the product price
Where applicable, delivery fees are calculated based on factors such as delivery area, distance, or order value, and the final amount will be displayed to you before completing your order.
2. Preparation & Delivery Time
Our food is freshly prepared on charcoal after your order is confirmed. Orders are prepared and delivered during our operating hours: 12:00 pm till 12:00 am
Estimated delivery time is usually 30 -45 minutes, unless otherwise stated. Delivery times are estimates only and may vary depending on your location, traffic, weather, order volume, or other factors beyond our control.
3. Delivery Method
Orders are delivered by our own drivers and third-party delivery partners
Please keep your phone available so that the driver can contact you.
4. Delivery Areas
We deliver to all over Lebanon where our branches exist. If your address falls outside our delivery area, we may be unable to accept your order.
5. Delivery Issues
If a delivery cannot be completed due to incorrect or incomplete information provided by the customer, or because the customer is unreachable or unavailable at the delivery address, the customer may be responsible for the full cost of the order.
Delivery fees are non-refundable / refundable under specific conditions once the order has been dispatched.
6. Contact
If you have any questions regarding delivery, you may contact us at: 1294.
1. Refund Policy
Because our products are freshly prepared and perishable, refunds are offered only under the conditions below.
Refunds may be granted in cases such as:
To be eligible for a refund, you must notify us within 24 hours of receiving the product, along with supporting evidence (e.g., photos, proof of issue).
Approved refunds will be processed to the original method of payment within 2 to 10 business days, depending on the issuing bank or payment provider.
Exceptions:
Refunds are not available for:
2. Cancellation Policy
Orders may be cancelled within 5 minutes of the time of purchase, provided that:
Cancellation requests must be submitted through 1294
Important:
3. Exchange Policy
Because our products are perishable, we do not offer exchanges. If there is a problem with your order, please see the Refund Policy above or contact us as described below, and we will review your request.
4. General Conditions
5. Contact
For any refund, cancellation, or exchange requests, please contact us at:
1294
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